Tell us quickly
Faulty, damaged or incorrect merchandise should be raised promptly with photos where relevant.
Support & payments
Refund Policy
Clear guidance for merchandise, event, ticket, training and service payments.
Check event terms
Events, workshops, intensives and training may have specific booking and cancellation rules.
Provider timings vary
Approved refunds return through the original payment provider, so bank processing times can differ.
Merchandise Issues
If an item arrives faulty, damaged or incorrect, contact the team promptly with your order details and photos where relevant. Eligible items may be replaced or refunded once reviewed.
Returns
Returned merchandise should be unused, unworn and in a resalable condition unless faulty. Bespoke, personalised, made-to-order or event-specific items may not be refundable unless faulty.
Tickets & Events
Competition, ticket, workshop, intensive, audition, production or training payments may have event-specific refund, cancellation or transfer rules. Check the booking information before payment.
Transfers
Where a refund is not available, the team may be able to discuss a transfer or credit only if the event, supplier and operational timings allow it. This is not guaranteed.
How To Request Help
Use the Contact page with the order reference, payment email, item or event name and a short explanation. Do not send card details.
Processing
Approved refunds are normally returned to the original payment method through the relevant payment provider. Bank and provider processing times can vary.
Still unsure?
Ask before assuming a refund route.
The team can confirm the right next step for your order, booking or event payment.